Home / Terms and Conditions
Online Orders
Accepted 24 Hours a Day*
*Orders Submitted After 8PM (EST) will 
be processed on the following business day.

Monday - Friday
9:00am - 8:30pm

Saturday 
11:00am - 6:00pm

Sunday
Closed

We will be closed on 
  • Friday, April 03, 2015 (Good Friday/Easter)
  • Saturday, April 04, 2015 (Good Friday/Easter)
  • Monday, May 25, 2015 (Memorial Day)
  • Friday, July 03, 2015 (Independence Day)
  • Saturday, July 04, 2015 (Independence Day)
  • Monday, September 07, 2015 (Labor Day)
  • Thursday, November 26, 2015 (Thanksgiving)
  • Friday, November 27, 2015 (Thanksgiving)
  • Saturday, November 28, 2015 (Thanksgiving)
  • Thursday, December 24, 2015 (Christmas Eve)
  • Friday, December 25, 2015 (Christmas)
  • Saturday, December 26, 2015 (Christmas)
  • Thursday, December 31, 2015 (New Years Eve)
  • Friday, January 01, 2016 (New Years Day)
  • Saturday, January 02, 2016 (New Years Day) 

TURNAROUND TIMES ARE NOT GUARANTEED

All of our turnaround times are estimates only and NOT guarantees. Please keep in mind that there are several different things that can go wrong with the printing process that are out of our control. The turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed. Under no circumstances will a refund be honored for a delay in our estimated turnaround time.

COLORS ARE NOT GUARANTEED
Because of limitations with our printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed and by placing an order with us you agree to this limitation. We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a refund or reprint be honored for color variations that have occurred during the printing process.

CUTTING & SIZE LIMITATIONS
We accept no responsibility for size variations below or above 1/16" to 1/8". We strongly recommend that you do not use borders on your print job. Since the cuts may be off slightly by as much as 1/8", folds, perforations, and score lines may also be off by as much as 1/8". Under no circumstances will a refund or reprint be honored for cutting or size variations that have occurred during the printing process within these specifications. 

QUANTITY VARIATIONS
Most of the time we will print slightly more than what you ordered, for no additional charge. As printing industry trade standards allow for underages of up to 10%, sometimes we will print slightly fewer pieces than you ordered. If you are doing a mailing and need to receive the exact amount ordered, it is best to communicate this to someone in our production department at the time you place your order. Under no circumstances will a refund or reprint be honored for a quantity that was shorted less than 10%.

COPY & DESIGN ERRORS

By the time your job gets in our hands and we are ready to go to print, all edits should be finalized, the copy carefully proofread and all design issues should be settled. We will not take responsibility for any copy or design errors committed on your part. We are also not responsible for any wrong dates or misspelled words in files submitted by customer or jobs approved by customer upon design completion. Under no circumstances will a refund or reprint be honored for an error in the file submitted or the design that was approved.

NATIONWIDE SHIPPING
We will not be responsible for shipping delays or lost shipments caused by third party shipping companies. Under no circumstances will a refund or reprint be honored for a shipping delay or lost shipment.

PAYMENT IN ADVANCE
All of our orders MUST be paid in advance with either cash, Visa, MasterCard, Discover, or American Express. Personal or business checks will not be accepted. There are absolutely no exceptions. Under no circumstances will we be held responsible for delayed production of a job due to non-payment.

CANCELLATION & REFUND POLICY
There is absolutely no way to cancel the order. There are absolutely no exceptions. Customer agrees that by placing an order with us, the Customer has incurred and is paying for services provided and that regardless of whether the Customer refuses to take delivery of such product ordered, Motown Printing, Inc. has rendered a service for which it shall be paid in full. The Customer agrees that by placing any such order, the Customer will not cancel or terminate the order or refuse any such payment for the services provided. In addition, the Customer authorizes Motown Printing, Inc. to use these terms and conditions with any credit card company or financial institution to establish that Customer is not allowed to cancel any such order and that any such charge-back is improper.

Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms and conditions set forth herein. Upon notice published through this website, we may modify these terms and conditions at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement 

Indemnification
The customer will indemnify and hold harmless, Motown Printing Inc. and its affiliates, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against Motown Printing Inc. on the grounds or basis alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order. 

Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of the Motown Printing web site. 

Trademarks
All trademarks appearing on the Motown Printing web site are trademarks of their respective owners. 

Right to Subcontract
Motown Printing shall have the right to assign any portion of the work required to another contractor. 

Sample Use
Motown Printing may use your product for samples or advertising purposes. 

Limitation Of Liability And Warranty
THE CUSTOMER AND USER OF THIS WEBSITE ("CUSTOMER") AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES AND PRODUCTS ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER. 

NEITHER MOTOWN PRINTING, INC. NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE. 

Changes
Motown Printing, Inc. may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. This policy was updated on February 21, 2013.
If you have any other questions regarding the terms, proper sizing, color mode, resolution, bleed and live area, please contact us at 313-704-4958 or if you have any further questions regarding your order, technical specifications or any off-set printing terms.

FAQ
How a printing press works?
A printing press is a manufacturing unit which involves various process from placing a print order to delivery of the final product. When you place an order for printing it first goes to the Design Department for designing the job, in case of already designed job it goes directly to Prepress Department for making positives (films). These positives are exposed to a metal plate and these plates are loaded to the offset machine, paper is cut to the required size, printing requires a number of make ready runs and selling up after printing the printed material is shifted to the Binding Department for binding. Depending on the job this goes through a number of process like collating pinning, punching, foldup, die cutting machine, lamination, etc., finally after finishing cut the material goes to Packing and Forwarding Department for delivery.

How long will it take to get my job done?
The time it takes to finish a job depends on the order. It can take from 1 day to a few weeks for some custom orders.

What is the minimum and maximum number of copies you can print?
There is no minimum & maximum numbers. Depending on the job the printer will be taking 100 - 500 prints run to get the correct output, meaning, to print 1 copy or 1,00,000 copies takes the same make ready effort, for the reason, printing less than 500 copies in offset will not be economical. Larger the quantity lower the unit cost.

Why can’t I use images taken from web sites?
1) Images from websites are low resolution and will not print clearly.
2) Copyright laws protect most internet images therefore unauthorized use may lead to legal procedures.

Why can’t I use images scanned from other brochures, magazines, etc.?
Scanning images from printed material like magazines has a very special problem (copyrights, which is a serious consideration too). dotted pattern in your scanned images from printed material, one example is shown below.